TERMS AND CONDITIONS
STANDARD CHARTER TERMS
THESE ENVOY TERMS & CONDITIONS GOVERN ACCESS TO THE ENVOY PLATFORM, WEBSITE, APPS AND THE CONCIERGE SERVICE FOR THE FACILITATION OF AIRCRAFT CHARTER SERVICES. THESE ENVOY TERMS & CONDITIONS DO NOT CONSTITUTE A CONTRACT FOR CARRIAGE BY AIR. CONTRACTS FOR CARRIAGE WILL BE CONCLUDED BETWEEN CHARTERER AND AIRCRAFT OPERATORS (CARRIER) AND WILL BE SUBJECT TO CARRIER’ TERMS AND CONDITIONS OF CARRIAGE. ENVOY IS NOT A CONTRACTING OR COMMON CARRIER. TO THE FULLEST EXTENT PERMITTED BY LAW, ENVOY ASSUMES NO LIABILITY WHATSOEVER IN RELATION TO THE USE OF THE FLY ENVOY PLATFORM, THE PERFORMANCE OF AN ITINERARY OR RELATED OPERATION OF AIRCRAFT.
TERMS & CONDITIONS
1- DEFINITIONS AND INTERPRETATION
In these Terms and Conditions unless the context otherwise requires:-
- “Agreement” means these Standard Charter Terms, the Charter Contract and any Special Conditions.
- “Aircraft” means any aircraft (including helicopters) operated in connection with any Flight.
- “Charterer”: The ENVOY`s member (which shall include its representative(s) as applicable) making the Flight booking using ENVOY Platforms whose details are set out in a Charter Contract.
- “Carrier”: The Aircraft Operator whose quotation for provision of a Flight to the Charterer has been accepted by the Charterer in accordance with an Agreement and the terms of flenvoy.com (as applicable) as detailed in a Charter Contract.
- “Conditions of Carriage” means the Operator’s general conditions of carriage for passengers and baggage.
- “Charter Contract” means the online confirmation or e-mail confirmation or charter contract confirmation issued to the Charterer by ENVOY confirming an aircraft charter and Flight details.
- “Charter Price” means the total amount set out in ENVOY invoice(s) issued in respect of a single Agreement (which the price payable by a Charterer for the charter of an Aircraft for the performance of the Itinerary and ENVOY`s fee for facilitating an Agreement). Unless otherwise confirmed in writing by ENVOY on the Charter Quote, the Charter Price shall not include (a) catering, (b) additional services (including any ground transport and helicopter transfers), (c) any increase in costs after the date of Booking Confirmation, including security costs, aviation insurance premiums, fuel, air passenger duty, airport charges or similar costs relating to the operation of the Aircraft or any part of the Itinerary, and (d) de-icing, weather-related or hangarage costs, airfield fire category upgrades, access to VIP lounges and terminals, fuel stops or out of normal hours airport charges.
- “ENVOY” means ENVOY VOF, a Dutch-registered company in the Chamber of Commerce under number 72705787, registered at Jacob Catslaan 17, Eindhoven, the Netherlands and VAT number NL859206178B01.
- “ENVOY Exchange Rate” means the midpoint rate as published by the European Central Bank on www.ecb.europa.eu, plus a 2% currency administration fee.
- “ENVOY Members”those persons who subscribe to use the services of ENVOY as are made available through www.flyenvoy.com or through any mobile application made available by ENVOY from time to time.
- “ENVOY Tender Process” means the online process by which the Charterer submits a request for the fulfilment of a Flight requirement. This is then responded to by one or more Aircraft Operators who can fulfil the Charterer’s itinerary requirements, submitting a quotation together with details of any Special Conditions or Charterer requirements.
- “ENVOY Platform” means the channels provided by ENVOY to the Charterer, so he /she can have access to ENVOY services, and that includes: site flyenvoy.com, telephone, e-mail, ENVOY App and text message service.
- “Empty Leg Charter” means a Charterer’s charter of an Aircraft for an Itinerary that is wholly contingent upon the completion of a separate charter flight by a third party;
- “Flight” means a flight described in a Charter Contract.
- “Special Conditions” means those variations to the Standard Charter Terms upon which the Carrier will perform the Flight for the Charterer and which, in the event of inconsistency with these Standard Charter Terms, take precedence as between the Parties.
2 – USE OF THE ENVOY PLATFORM
Only Members may book aircraft charters through the ENVOY Platform.
Members hereby engage and ENVOY accepts such engagement to act as the Member’s broker with regard to arranging charter services on behalf of the Member with a third party Carrier.
2.1 – Members, confirm, acknowledge and agree that:-
A- in making services available through the ENVOY Platform, ENVOY acts as solely as the agent for the Member and the intermediary between Members and Carrier in arranging aircraft charters;
B- ENVOY does not and will not operate as an air carrier and it does not own, operate or maintain aircraft;
C- These Member Conditions do not constitute a contract for carriage by air, and no such contract will be entered into between ENVOY and Members;
D- ENVOY is not a contracting carrier for the purposes of the Montreal Convention 1999, nor is it a common carrier;
E- All flights booked through the ENVOY Platform are provided by third-party Carrier, with the contract of carriage in respect of such flights being entered into directly between a Carrier and the Member (through ENVOY acting as agent for the Member);
F- Carriage shall at all times be subject to the Carrier’s Terms and (where applicable) Conditions of Carriage;
G- They are of sufficient legal age and capacity to enter into legally binding agreements, including these Member Conditions;
H- A third party may not access the ENVOY Platform or make bookings on behalf of a Member unless expressly authorised to do so by that Member and on the condition that such third party brings these Member Conditions, the Carrier’s Terms, the Conditions of Carriage (where relevant) and all communications from ENVOY and/or the Carrier to the express attention of the Member without delay and obtains the Member’s agreement to all such terms and communications.
3 – CHARTER
The Carrier shall make available to the Charterer the Aircraft as specified in a Charter Contract and the Charterer shall take the Aircraft on charter from the Carrier upon the terms and conditions of an Agreement (including any Special Conditions which have been notified to the Charterer by the Carrier during the ENVOY Tender Process).
4 – CANCELLATION
If the Charterer wishes to cancel any Flight(s) after confirmation of the related Agreement, the following rates will be paid immediately by the Charterer to ENVOY as agreed compensation for such cancellation:
- Upon confirmation: 20% of total Charter Price
- From 7 days to 72 hours before scheduled Departure Time: 50% of total Charter Price
- From 72 to 48 hours before scheduled Departure Time: 65% of total Charter Price
- From 48 to 24 hours before scheduled Departure Time: 85% of total Charter Price
- Less than 24 hours before scheduled Departure Time: 100% of total Charter Price
5 – CHARTER PRICE AND PAYMENT
5.1 – ENVOY offers a payment gateway for Aircraft Operators through its services at www.flyenvoy.com. The Charterer shall pay ENVOY the Charter Price at the time, in the amount, currency and to the address specified in accordance with the provisions set out therefore in a Charter Contract.
5.2 – The Charter Price is based on aviation fuel costs calculated on the Booking Date. If for any reason whatsoever there shall be any increase in the cost of aviation fuel between the Booking Date and the date of operation of any Flight, then the Charterer shall, if so required by the Carrier, pay ENVOY on demand such amount as shall fully compensate the Carrier for such increase in costs.
5.3 – If for any reason payment of the Charter Price or any instalment thereof shall not be made on the due date then the Charterer shall pay to the Carrier interest on the amount unpaid at the rate of 6 % per annum above the base rate for the time being of ING Bank N.V., calculated on a daily basis from the due date until the date of payment (both before and after judgement), compounded monthly. In the event of non-payment ENVOY has the right to demand payment of all legal fees, court fees and recovery fees incurred.
5.4 – The Charter Price is agreed in the currency shown on the Charter Contract. On request from the Charterer, ENVOY, in its sole discretion may elect to accept settlement of the price in either in US Dollars, Euros or GBP Sterling. On request, a new invoice will be issued to the Charterer, converting the Charter Price using the ENVOY Exchange Rate on the date of issue of the invoice. If immediate payment is not received then ENVOY reserves the right to recalculate the conversion of the Charter Price into the Charterer’s requested currency at the date of payment, and issue a revised and/or further invoice for any additional amounts outstanding at the date of payment. All such invoices issued under an Agreement shall evidence the “Charter Price” of that Agreement and are subject to these Standard Charter Terms.
5.5- Payment of the Charter Price shall be made directly to the account specified by ENVOY which is authorised to accept payment on behalf of the Carrier and received in cleared funds in such account. Full payment must be received on receipt of invoice to secure the aircraft (unless otherwise specified). At the request and cost of the Charterer, ENVOY can arrange for prepaid sums to be placed on hold in an escrow account. Time shall be of the essence for payment of the Charter Price and any other sums under any Agreement.
5.6 – No set-off or counterclaim (whether arising in respect of an Agreement or any other carriage) shall entitle the Charterer to withhold payment of any sums whatsoever payable under or by reason of an Agreement.
5.7 – The Charterer shall be responsible for reimbursing the Carrier on demand in respect of any de-icing costs incurred in connection with the performance of an Agreement. ENVOY shall implement a credit card hold of the approximate cost of the de-icing. The customer will be informed before the flight of the credit card hold amount. This credit card hold shall be released on full settlement of the related outstanding invoice in respect of an Agreement by Charterer in accordance with these Standard Charter Terms. If the Charterer fails to make such settlement, the Charterer agrees that ENVOY shall be entitled to request payment of the sum on hold from the Charterer’s credit card.
5.8 – In the event that the Charterer requests a change in routing or any other significant change (for example flight time change, passenger manifest change, change of airport or additional flight requirements) in respect of one or more Flights being undertaken by the Carrier under an Agreement and such requests are accommodated by the Carrier (which shall be at the Carrier’s sole discretion), ENVOY will issue an amended or replacement Flight Confirmation and the Charterer will pay on demand any additional costs set out therein.
5-9 ENVOY offers www.flyenvoy.com as an Aircraft charter booking platform and ENVOY acts as a facilitator for Aircraft Operators. ENVOY deducts from the Charter Price a facilitation fee before remitting funds received from the Charterer to the Carrier.
5-10 Payment of sums due under these Standard Charter Terms may be made by credit, debit card or bank transfer. The EU payments services directive came into effect on the 13th January 2018, due to the complex nature of applying the regulation to a global business we reserve the right to continue to levy credit card surcharge fees on all credit and debit card payments, for any cards eligible under the EU Payments services directive the surcharge will be fully refunded within 7-10 working days once the eligibility can be verified. Debit and credit card charges are not refundable in the event of (a)cancellation of Flight(s) or an Agreement, and/or (b) refund of pre-authorised payments taken by ENVOY from the Charterer’s credit card pursuant to clause 5.13.
5.11 – If the Carrier is unable to perform a Flight in accordance with a Flight Confirmation due to an Aircraft technical failure, ENVOY shall use its reasonable commercial endeavours to find a suitable replacement Aircraft and shall disclose any extra costs to the Charterer. If ENVOY’s efforts are successful, but the Charterer elects not to accept the replacement Aircraft found by ENVOY, ENVOY shall be entitled to retain all sums due to it under these Standard Charter Terms (including ENVOY’s fee for facilitating an Agreement) had the Charterer accepted the replacement Aircraft. If ENVOY ‘s efforts are unsuccessful, the Charterer’s sole remedy shall be a full refund of the Charter Price (less ENVOY’s fee for facilitating an Agreement) in respect of that part of any Charter Contract which cannot be fulfilled due to Aircraft unavailability. Any such refund which relates to a partial cancellation of an Agreement shall be calculated on a pro-rata basis as follows: percentage of total Charter Price (less ENVOY ‘s fee for facilitating an Agreement) to be repaid shall equal the percentage of total flight hours under the Charter Contract which will not be flown due to unavailability of the Aircraft. For example, if 7 flight hours of a total of 28 flight hours chartered were unavailable, the Charterer would be due a refund of 25% of the Charter Price (less ENVOY’s fee for facilitating an Agreement).
5.12 – Unless agreed in advance of the Flight, WiFi charges are not included within the Charter Price. Any charges by the Carrier for WiFi used, that was not included in the Charter Agreement will be passed onto the Charterer to be paid on receipt of invoice.
5.13 – If the Charterer pays the Charter Price by bank transfer within 2 weeks of the proposed date of the Flight, then the Charterer shall additionally provide to ENVOY credit card details using which ENVOY may complete pre-authorisation of the relevant Charter Price plus the 4% transaction fee payable pursuant to clause 5.10. If: (a) the relevant payment by bank transfer is not received by ENVOY’s bank within 2 working days (being any day other than a Saturday, Sunday, or public holiday when banks are generally open for normal business in Amsterdam) after the Booking Date, or (b) the Charterer requests that ENVOY takes the relevant payment by credit card, then the pre-authorised payment of the Charter Price plus the 4% transaction fee will be taken from the Charterer’s card. If a bank transfer is received by or on behalf of Member after ENVOY has taken the relevant pre-authorised sums from the Charterer’s credit card, then (at the election of the Charterer) either: (i) the bank transfer will be refunded to the Charterer, or (ii) the pre-authorised payment will be refunded to the Charterer’s credit card (less the 4% transaction fee paid pursuant to clause 5.10 and any fees or charges levied on ENVOY in connection with refunding such pre-authorised credit card payment).
5.14 – Flight bookings are based on internationally recognised ICAO (4 letters) and IATA (3 letters) airport codes and not by airport names which are subject to change and interpretation.
6- AIRCRAFT AND CREW
6.1 – The Carrier shall be responsible for providing the Aircraft at the scheduled commencement of the Flight in a condition such that it is properly manned and equipped, fuelled and airworthy in accordance with the laws and regulations of the state of registration of the Aircraft. The Aircraft shall be operated by the Carrier in accordance with all applicable laws and regulations during the period of the Flight(s).
6.2 – Subject to its general operational requirements, the Carrier shall use its reasonable endeavours to:
A – Have Aircraft and operating personnel, including cabin staff ready to fly no later than thirty minutes prior to the Flight departure time set out in a Charter Contract;
B- Have an operating personnel member available to meet passengers at the entrance to airport, FBO or agreed on meeting point; and
C- Have an operating personnel member available to escort customers to their onward transport post disembarking a flight on arrival at the destination
6.3 – ENVOY shall use its reasonable endeavours to:
A- Respond promptly to any Charterer communication and
B- Inform Charterers as soon as reasonably practicable on becoming aware of possible delay for any reason to a Flight schedule. ENVOY’s highest priority is flight safety. As such, the captain of the Aircraft shall have complete discretion concerning the preparation of the Aircraft for flight, whether a Flight shall be undertaken and/or whether a Flight is to be abandoned once undertaken. The Charterer shall accept as final and binding all decisions of the captain on all matters relating to the operation of the Aircraft, including any deviation from the proposed route or where landing shall be made.
C- All ground and operating personnel, including cabin staff, are authorised to take orders from the Carrier only unless specific written agreement shall first have been obtained from the Carrier whereby certain defined instructions may be accepted by such personnel from the Charterer.
D- All Aircraft are designated non-smoking unless confirmed to the Charterer in writing before the Flight. If smoking takes place on an Aircraft, the Charterer will be liable for all associated cleaning costs charged by the Carrier.
7- TRAFFIC DOCUMENTS
When required, the Carrier shall supply or procure all necessary documents relating to the carriage and Flight undertaken pursuant to an Agreement. The Charterer shall give ENVOY all necessary information and assistance to complete such documents as soon as possible after the making of an Agreement and, in any event, in sufficient time to be completed for issue to passengers.
8- FLIGHT TIMES, LOADING AND EMBARKATION
8.1 – The Charterer shall be solely responsible for ensuring that passengers and their baggage arrive at the specified check-in point at the departure airport in sufficient time to be carried on any Flight. In the event that any passenger of the Charterer fails to arrive in sufficient time to be carried on the Flight, the Carrier shall be under no liability whatsoever to the Charterer or to such passenger. The Carrier shall be under no obligation to make any alternative arrangements for any such passenger. If the Carrier, in its sole discretion, arranges for any such passenger to be carried on a later flight, the Charterer shall pay on demand to the Carrier or to ENVOY (as duly authorised to receive payments for the Carrier) such additional sum that the Carrier may specify for each such passenger to cover applicable passenger taxes and the administrative costs of the Carrier thereby incurred.
8.2 – In the event of any delay (other than any delay for technical reasons the responsibility for which shall lie with the Carrier) deviation or diversion of any Flight, the Charterer shall be solely responsible for any and all accommodation, refreshments, meals, transportation or any other additional costs, expenses, losses, damages or liabilities of whatsoever nature incurred in respect of the Charterer’s passengers wherever and howsoever the same shall arise. All such costs, expenses, losses, damages or liabilities incurred by the Carrier shall be reimbursed by the Charterer to the Carrier on demand.
8.3 – In the event that any passenger of the Charterer is refused entry at any destination airport, the Charterer shall indemnify and keep indemnified the Carrier, its officers, employees, servants and agents against any and all cost or expense whatsoever incurred by the Carrier in respect of that refusal (including but not limited to charges, fee, penalties, imposts or other expenses levied upon the Carrier or ENVOY by any immigration authority) and , in addition, all cost or expense incurred by the Carrier for any arrangements made by the Carrier to return such passengers to the country from which such passenger was originally carried.
8.4 – Flights can only be confirmed once full payment has been received. Final cost of Flights is also subject to all crew availability, international overflight permits, airport slots and airport parking being in place and non-availability at any time may result in an increase in price of the charter.
9- OBLIGATIONS OF THE CHARTERER
9.1 – The Charterer shall comply with all the requirements of the Carrier in relation to the performance of all of the Charterer’s obligations as set out in an Agreement.
9.2 – The Charterer shall hold harmless and indemnify the Carrier and/or ENVOY (as applicable) from and against all claims, demands, liabilities, actions, proceedings and costs of any kind whatsoever arising from any default on the part of the Charterer or any passenger of the Charterer in complying with any of the provisions of an Agreement.
9.3 – The Charterer shall comply in all respects with the conditions of all permits, licences and authorities granted for the Flights and will procure such compliance on the part of all its passengers (including pets).
9.4 – The Charterer shall be responsible for the issue and delivery of all necessary passenger tickets, baggage checks and other necessary documents to all passengers.
9.5 – The Charterer shall comply and shall procure that all its passengers (including pets) shall comply with all applicable customs, police, public health, immigration and other lawful regulation of any state to/from or over which the Aircraft is or may be flown.
10- EXCLUSION OF LIABILITY/INDEMNITY
10.1 – The Carrier shall be under no liability to the Charterer for any failure by it to perform its obligations under an Agreement arising from force majeure, labour disputes or strikes of any kind (including those of Carrier personnel) or lock-outs or any other cause beyond the control of the Carrier including accidents to or failure of the Aircraft engines, or any other part thereof or any machinery or apparatus used in connection therewith.
10.2 – The Charterer shall indemnify the Carrier against any loss, damage, liabilities, costs or expenses of whatsoever nature caused to be suffered or incurred by the Carrier and its officers, employees agents or subcontractors arising out of any act or omission of the Charterer or its officers, employees or agents whether arising in contract or tort (including negligence) or otherwise.
10.3 – The Carrier shall not be deemed to undertake any carriage to which an Agreement relates as a common carrier.
10.4 – Carriage performed under a Charter Contract shall be subject to the conditions of carriage contained or referred to in the traffic documents of the Carrier including its applicable ‘General Conditions of Carriage’.
10.5 – The indemnities contained in these Standard Charter Terms shall survive the termination of any Agreement.
11.1 Each Agreement may be terminated immediately upon written notice from ENVOY or the Carrier if the Charterer:
A- Defaults in the payment of any amount payable hereunder on due date; or
B- Behaves in a manner which in the reasonable opinion of ENVOY is likely to bring ENVOY into disrepute or otherwise to compromise or adversely affect the reputation and standing of ENVOY.
12- EFFECT OF DEFAULT
12.1 – If an Agreement is terminated, then the Charterer shall (without prejudice to any other rights and remedies which the Carrier may have) pay forthwith to ENVOY, as payment gateway for the Carrier, all amounts then due and unpaid to the Carrier hereunder, together with interest thereon (if any) and the Charterer shall indemnify and keep the Carrier indemnified against all loss, damage, costs, expense, claim or liability incurred or sustained by the Carrier as a result of such termination and the Carrier shall be entitled to retain any initial deposit paid by the Charterer.
12.1 – The Charterer shall indemnify the Carrier against any claims by any passenger of the Charterer arising out of the termination of an Agreement.
13- SET-OFF AND APPLICATION OF MONEY
Only ENVOY, as payment gateway for the Carrier, may at any time without notice to the Charterer at its discretion set-off any amounts paid by the Charterer to the Carrier and/or ENVOY hereunder against any amounts then due to the Carrier and/or ENVOY under an Agreement or against any amount otherwise due at such time from the Charterer to the Carrier and/or ENVOY.
14.1 – Any notice required to be given under an Agreement shall be in writing and shall be deemed duly given if left at or sent by first class post, email or facsimile message to the address herein stated of the party to whom it is to be given. Any such notice shall be deemed to be served at the time when the same is handed to or left at the address of the party to be served and if served by post on the day (not being a Sunday or Public Holiday) next following the day of posting or if served by email or facsimile message upon the day such message is sent.
14.2 – Time shall be of the essence in respect of the Charterer’s performance of its obligations under any Agreement.
14.3 – Each Agreement sets out the entire agreement and understanding between the parties or any of them in connection with the charter of the aircraft as described herein.
14.4 – No party has relied on any warranty or representation of any other party except as expressly stated or referred to in an Agreement. The Carrier expressly disclaims all implied warranties, obligations and liabilities arising by law or otherwise, with respect to the Flights including without limitation any (a) implied warranty of merchantability or fitness for a particular purpose; (b) implied warranty arising from course of performance, course of dealing or usage of trade; or (c) implied warranty of noninfringement.
14.5 – No claims shall be made against the Carrier in respect of any representation warranty indemnity or otherwise arising out of or in connection with the charter of the aircraft except where such representation, warranty or indemnity is expressly contained or incorporated in an Agreement.
14.6 – No variation of an Agreement shall be effective unless made in writing and signed by both parties.
14.7 – The Charter Price, payment terms and other commercial terms contained in each Agreement are confidential to the parties and may not be disclosed to third parties without prior approval.
14.8 – No failure by the Carrier to exercise and no delay by the Carrier in exercising any right, power of privilege hereunder shall operate as a waiver thereof nor shall any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other right, power or privilege. The rights and remedies herein provided are cumulative and are not exclusive of any rights or remedies provided by law.
14.9 – The Charterer shall not be entitled to assign the benefit of any Agreement.
14.10 – Charter Contracts (including any Special Terms) may be executed:
A – Electronically (using electronic signature, advanced electronic signature, email, or otherwise) or by physical (written) signature of the relevant Charter Contract and/or Special Terms (as applicable). If the Charter Contract and/or Special Terms (as applicable) is executed electronically, the Charterer and ENVOY each hereby irrevocably consent to such Charter Contract or Special Terms (as applicable) being communicated, presented, and retained (wholly or partly) in electronic form; and
B – In any number of counterparts, including electronic counterparts, each of which (including electronic counterparts) will be an original but all of which together will constitute one and the same instrument. No counterpart (including electronic counterparts) shall be effective until each of the Charterer and ENVOY has executed at least one counterpart.
15- ENVOY VOUCHERS
Unless alternative terms are specified on the voucher you have received: A minimum spend of 10,000 EUROS (or equivalent currency) applies. One voucher per booking. Each voucher can only be used once. Not applicable on additional services, such as car transfers. Not redeemable for helicopter charter flights. Flight departure date must be on or before the date stated on the voucher.
16- RIGHT TO MODIFY THESE TERMS AND CONDITIONS
16.1 – ENVOY reserves the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically.
16.2- Your continued use of the ENVOY Platforms after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
17- LAW AND JURISDICTION
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of The Netherlands, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in the city of Eindhoven, in The Netherlands.